The relationship between two or more specific data are called indicator, provides us with substantial information, necessary against decisions and actions of the Corporation, with the indicators we verify the fulfillment of the mission, objectives, goals, programs, policies of a certain process or strategy, they are a tool for improvement that adds value, therefore these are not simply data.

The quantitative measure obtained and the qualitative analysis help us to identify changes over time., tells us if our Integrated Management System is effective, efficient and effective, i.e., which are a fundamental element within this integrated system.

In the analysis we carry out when we design the indicators, special care was taken that they were:

Relevant: that we aim to measure the main processes of the Corporation. Understandable, i.e., clear for obtaining and analysis, obtained through reliable information, I mean, accurate and sufficient for decision-making and actions. Transparent: documented for monitoring and traceability. Participatory: that have been built through the collective contribution of all public servants from the different areas.
Our goal is that these indicators, as an improvement tool, serve us to evaluate ourselves quantitatively and qualitatively, over time and allow us to demonstrate compliance with the activities of the entity, how it works, human talent, infrastructure, labor charges, the impact, customer and stakeholder satisfaction, quality. Day to day, we establish goals for their improvement.

When we analyze the effectiveness we evaluate the management within this evaluation in the attached matrix it is evident: case of the results of the process for Environmental Licenses and Procedures where the historical trend towards maximization, obteniendo rangos del 100% se manifiesta la tendencia al cumplimiento de la meta del 90%. The historical behavior indicates that this indicator is not stable, debido a factores exógenos que inciden en él. Este indicador cumplió con la meta propuesta en un 100%.

When analyzing the indicator for illegal use of natural resources, we note that the maximization trend is evidenced in a 37% superior to what was executed, that exceeds the goal of 90%.
Regarding the perception of customer satisfaction, the results obtained are stable: 4/5 what represents the 100%; this indicator is related to the external and internal customer, It is the result of our work that is related to customers and interested parties. Management system basis.

Increase the satisfaction index for education and community participation in environmental management in La Guajira, the number of participants exceeds the goals of > a 300 reaching a tendency to be maximized in the first semester of 2011 with an increase of 34%, in the second semester of 2011 again maximized trend when it increases by a percentage of the 5.6%. This is indicated by the increase in the number of people participating in environmental campaigns in one year. Using teaching tools, such as the Atlas of La Guajira, the Montes de Oca, music for environmental education, educational material for children among others. With the same resources we were able to increase the percentage for the fulfillment of the objective.

The guarantee of resources for continuous improvement is reflected in the preventive actions implemented, sobrepasa el índice de 90% the 100%, i.e., a tendency to maximize.
Competent human resource, that leads the Corporation to fulfill its commitments, surpasses the goal of 90% and get a 100%, tendency to maximization

TITLE	SIZE	DATE
MANUAL FORMS AND INDICATORS MATRIX MODELS OF THE OBJECTIVES OF THE PERIOD JANUARY QUALITY – DECEMBER 2011	0.24 MB	2012-04-03 00:52:13